GENERAL FAQ

What is Hishiro?

Hishiro is a clothing brand dedicated to providing high-quality, stylish, and comfortable anime apparel. We focus on creating unique designs that resonate with our customers' individuality and lifestyle.

Where is Hishiro based?

Hishiro is based in Semarang, where we design and curate our clothing lines. We also ship our products internationally. 

How can I place an international order?

You can reach us via WhatsApp at +62 878 4684 8368 or connect with us through our social media channels, including Instagram: @hishiro.id to place an order outside.

We do not accept orders outside Indonesia on our website yet. 

How can I contact Hishiro?

You can reach us via WhatsApp at +62 878 4684 8368 or connect with us through our social media channels, including Instagram: @hishiro.id.

ORDERING AND SHIPPING

How can I place an order?

You can place an order directly through our website at hishiro.id . Simply browse our collections, select your desired items, and follow the checkout process.

How can I add a discount to an order?

Discount codes can be applied during checkout at the top section.

Can I change my address?

Yes, you can contact us via WhatsApp at +62 878 4684 8368. If the new address incurs higher shipping costs than what you originally paid on the website, there will be an additional charge. If the new address incurs lower shipping costs, no refunds will be issued.

Note: You can only change your address before we ship your product. 

Can I cancel my order?

Once an order is received, we strive to process it as quickly as possible. Please note that orders cannot be canceled once they are confirmed.

How can I view order status and what do they mean?

You can view your order status by logging into your account on our Website. Simply go to "My account" and then click on "Orders" to view your order status. 

Order status:

Processing: Payment and order has been received successfully. 

Hold: Payment did not go through successfully. 

Cancelled: Order has been cancelled as we did not receive payment within 24 hours.

 

In case of any issues, you can reach us via WhatsApp at +62 878 4684 8368 or connect with us through our social media channels, including Instagram: @hishiro.id.

 

 

PAYMENT INFORMATION

What payment methods do you accept?

We accept various payment methods, including GoPay, GoPay Later, ShopeePay, SPayLater, QRIS, ATM/Bank Transfer (BCA, Mandiri, BNI, BRI, Permata).

How can I pay with BCA?
  1. Log in to BCA mobile.
  2. Select m-Transfer and select BCA Virtual Account
  3. Enter the Virtual Account number of the e-commerce store and click Send.
  4. Enter the amount.
  5. Review the transaction details, click OK.
  6. Enter your PIN and the transaction is successful.
How can I pay with Mandiri?
  1. On the main page, select the Payment menu.  
  2. Click the New Payment option, then press the Multi Payment menu.  
  3. Next, click on Virtual No. and enter the 16-digit virtual account number that you previously saved.  
  4. Click Add New Number, enter the amount of money to be transferred, then press Confirm and the Continue button.  
  5. Check the information on the notification that appears on the screen to ensure the transfer amount is correct.  
  6. Select "Confirm" if no errors are found and enter the payment PIN. Done.
How can I pay with BNI?
  1. Log in to the BNI mobile banking application.  
  2. Select the “Transfer” menu.  
  3. Choose “Virtual Account Billing.”  
  4. Select the debit account and enter the virtual account number.  
  5. Click “Next.”  
  6. Confirm the transaction displayed on the screen and enter the transaction password.
How can I pay with BRI?
  1. Log in to the BRImo application.  
  2. Select the “Info” menu.  
  3. Next, choose the “BRIVA” menu.  
  4. Enter the virtual account number you have.  
  5. Enter your PIN.  
  6. Receive a notification if the payment is successful.
How can I pay with Permata Bank?
  1. Open the PermataMobile Internet application.  
  2. Enter your User ID & Password.  
  3. Select Bill Payment.  
  4. Choose Virtual Account Payment.  
  5. Enter the 16-digit Virtual Account number displayed on the confirmation page.  
  6. Enter the payment amount as billed.  
  7. A payment confirmation will appear.  
  8. Enter the transaction authentication.  

Transaction completed.

What if my payment didn't go through?
You can initiate a repayment by clicking on "My Account," then selecting "Orders." Find your order and click "View." Scroll down and click on the payment link.


However if you are still facing any issues, you can reach us via WhatsApp at +62 878 4684 8368 or connect with us through our social media channels, including Instagram: @hishiro.id. We will try our best to assist you!